Answered By: Caitlan Maxwell
Last Updated: Nov 01, 2019     Views: 4501

Zotero toolbar doesn't appear

This is from the Zotero Word processor plug-in documentation:

If the Zotero tab or toolbar (or Zotero scripts menu for Word 2008/2011 for Mac) does not appear, follow these steps:

  1. Close Word or LibreOffice.
  2. In Zotero, go to Tools → Add-ons → Extensions.
    1. Make sure “Zotero Word for Mac”, Zotero for Windows Integration“, and/or “Zotero LibreOffice Integration” are enabled. If any are not, click the “Enable” button.
    2. If the “Enable” button is grayed out and you are unable to click it, click the “Remove” button and restart Zotero.
    3. If you don't see the required integration plugin in the Extensions pane at all, then you should re-download and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (Note: Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
  3. In the Cite pane of Zotero preferences, open the “Word Processors” tab.
  4. Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor.

If you are still experiencing issues, follow these software specific troubleshooting ​steps:

Debugging broken documents

Field codes instead of citation/bibiliography text

Citations/bibliography highlighted

Citations converted to plain text

See Citations Converted to Plain Text.


For more troubleshooting options go to the Zotero All Plug-Ins and Platforms troubleshooting guide

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